More on that whole boutique hotel thing… [video]
While I’m still in a post Berlin haze, lo and behold, Mark Hurst and the folks at Good Experience have come up with a great video by Chip Conley.
Chip’s the CEO of a boutique hotel chain in the US, which is the real world version of what we were fictionally designing for at UX Intensive a few weeks ago.
Some lovely insights into hospitality experience and empowering employees in a great talk from last year’s GEL conference in New York.
Tagged as california, conference, gel, good experience, hotel, talk, userexperience, video + Categorized as Experience Design
Chip spoke at our MX Conference in 2008:
http://mxconference.com/announcements/video-of-chip-conley-at-mx