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More on that whole boutique hotel thing… [video]

While I’m still in a post Berlin haze, lo and behold, Mark Hurst and the folks at Good Experience have come up with a great video by Chip Conley.

Chip’s the CEO of a boutique hotel chain in the US, which is the real world version of what we were fictionally designing for at UX Intensive a few weeks ago.

Some lovely insights into hospitality experience and empowering employees in a great talk from last year’s GEL conference in New York.