It loses a bit of impact without the commentary, but you can get the main idea I think. I’d like to thank those that came along to listen and joined in with their own stories.
UXCampLondon was my first BarCamp experience, and it was brilliant. Thanks to everyone that put it together, there’s some absolutely fascinating work happening at the moment.

Chip’s the CEO of a boutique hotel chain in the US, which is the real world version of what we were fictionally designing for at UX Intensive a few weeks ago.

Some lovely insights into hospitality experience and empowering employees in a great talk from last year’s GEL conference in New York.

It was really rather special. Special enough to warrant a proper blog post, so off we go:

The Adaptive Path Experience

This is the first time I’ve been to an AP event. They’re renowned for being a tad expensive, and for us Brits, often exotically located (San Francisco! Copenhagen! Other places that aren’t London!). I now understand why.

The consistent theme throughout was quality. From the small touches (branded sharpies and Moleskine cahiers) to theming the week around hotel experience and its associated design challenges (pretty savvy when most delegates are all staying in the same place).

Not only do the Adaptive Path crew know their stuff, they’ve succeeded at putting their UX expertise into an actionable structure. This is the one thing I think most UX practitioners can struggle with, especially when joint-managing a development team and managing stakeholder expectations. Agencies, startups, established companies, we all have the same set of challenges.

Each day was broken into the four main tenets of UX – design strategy, design research, information architecture and interaction design. After being dismantled into their component parts, they were ultimately reassembled into the ultimate breakdown of the *what* and the *how* of each phase, and most importantly, the deliverables each phase should generate.

My personal favourites were the first and last days, strategy and IxD respectively. This is probably because they’re closest to my current work and what I find easiest to deliver. The IA day just proved how much I’ve got to learn. Interestingly they steered clear of the traditional wireframe discussions, which was wise. If you put 100 or so UX folks in a room, they’ll happily talk about wireframing and present them to each other for *weeks*. IA was much more focused on controlled vocabularies, content analysis & modelling, site structuring and good old-fashioned metadata.

What can you actually cover in a day?

Quite a bit, actually. One of the most impressive things the APers pulled off is cramming so much content into each day. Not only that but they covered the most important elements in an order that made sense. This kind of event only works with a series of well planned practical exercises, and AP used a fictional California boutique hotel chain as our ‘client’. It helped tie each day together with a nice real-world bow.

Of course, much was missed out. It had to be. I think some of us were a little disappointed with the lack of hands-on prototyping (certainly of a digital nature, everything was strictly post-it note and paper-based). Having reflected on it though, and from talking to others, I think we’re all at a good standard when it comes to digital prototyping. Focusing on it more might have reduced the educational impact considerably and turned us into an OmniGraffle appreciation group. There is still a deep desire to share design prototypes with others though, just to get that reassurance from your peers.

Bringing it home

As with any good event, you always leave bursting with ideas. Since getting back from Berlin and resuming normal service in the office, I’ve been thinking about how to integrate what I’ve learned with our current workflows. It’s still going to take a few more weeks to nail it down and try to get everyone as excited about consolidating our UX and design processes into a leaner, meaner beast.

I’ve already extracted the practical techniques we’ve either not been doing where we should, or those we played at and not followed through properly. That’s a given. The really great part is having a list of deliverables that you can customise to your internal audience. That’s the stuff that I find really exciting – turning your findings and creative into the right kind of deliverable that will inspire fellow stakeholders, and most importantly, users.

Team Europe

UX Intensive is the first web event I’ve been to that’s been on The Continent. There were only two or so Brits there. A whole new experience.

It was great to mix with people who don’t judge your work based on who your employer is. We’re not a big site in Europe really, due to a strategic UK/USA focus (and lots of other more boring reasons), so it was nice to be relatively care-free on that front.

I could show other designers some prototypes completely fresh, with no historical baggage that can accompany a well-known, highly trafficked and *old* website. It was really inspiring to see that newness of the P2P fundraising concept once again at a human level. It’s been a while, especially now that we’ve seen tons of sites spring up trying to replicate our success. It’s amazing to watch how a concept becomes commoditised and then carry on designing the secret sauce that keeps it successful.

I also made some great new friends from Sweden, Norway, Germany, Denmark and everywhere else inbetween. I think we all enjoyed mixing with like-minded individuals for what turned out to be nearly a week. UXers are often teams of one, maybe a couple more. Putting that many of us together from all over the world leads to some absolutely superb conversations, both in and out of the sessions.

Denmark’s Facebook penetration, for example, is something I knew nothing about and is scarily huge (it’s half the adult population or something). It’s also refreshing to see the same issues are prevalent across Europe; one particular example that fuelled lots of debate was the ongoing identity crisis UX designers tend to have: what to call ourselves.

Oh, and Twitter really isn’t a big deal outside of the UK. Not yet, anyway.

So what’s your job title, then?

Yep, we all struggle with it. Even the eminently practical Germans. Most of us are User Experience Designers, some are strategists, others were IAs or a mixture of all three. I’m sure there were a few evangelists scattered about too. The common issue is that when talking to people outside of the web industry, they have no idea what a UX designer is. We didn’t find a solution, but it’s something that bothers lots of us. The relative nascence of user experience as a subcategory of design leaves the door wide open for a little bit of controlled vocabulary of our own. Something that everyone can understand.

The way forward

So I’ve got a ton of content to distil and share with my team, I’ve got a physical workspace to help redesign and a brand new technology platform on which we can once again change things for the better, on a pretty grand scale. The timing of UX Intensive couldn’t have been better for me, and I’m really excited for June’s UX London event and the great stuff that will bring too.

I’ll share how we fare over the coming months as much as I can. Thanks to all those who attended too and made it such a memorable experience – you all know who you are and I hope you guys go on to do even greater things with what we all learned together in a questionably four star hotel in Berlin. Maybe we can all squeeze a bit more budget out from under the sofa for UX Week in September.

More stuff:

The group flickr photos and my specific set

A flurry of #uxintensive tweets

Traditionally, I’ve always preferred the vibe at FOWD a bit more than FOWA. It may not have the same globally recognised internet-rock-star line up, but the focus on creative brilliance is far more inspirational. There’s also less attention given to entrepreneurial fluff which personally I find can get a bit nauseating.

This is my first big web event in 2009, and I’ve been wondering if there would be a conference downturn to fit with the times. Sure enough, the perks have nearly all gone. Microsoft (the diamond sponsor) just brought a telly with some beanbags, no Guitar Hero. Embarrassed themselves with their Table tech by ruining Watchmen for all those who haven’t seen it (and those who have). No more sexy printed name badges. Little things, but all noticeable.

Trouble is, I don’t think the content suits the event anymore. Designers, on the whole, like to see what others are up to creatively and cultivate tips on working better and smarter. Unfortunately FOWD didn’t really deliver on that, not for me. As an IxD type, the content is not intended for me but I like to keep up with what’s going on. There are clear parallels we can all work towards to achieve better results and better websites.

The big theme, instead of riffing on the future of design, was much more a retrospective of what’s gone before. And I don’t think it was even intentional. Lots of snickering over Photoshop 2. Seeing the guy who designed the original MTV2 brand play all the shorts (very cool, I was a big fan). But I can’t connect the dots between digital stuff that was done in 2001 and the future of web design nearly halfway through 2009.

Only Mark Boulton‘s talk on Typography was genuinely inspirational.

Often overlooked and very important for sites that thrive from user-generated content that is written. The question I’ve taken away is how can we help users tell powerful stories by using great typography and design, and integrating that into the page in a more holistic fashion. I’ve ordered his lovely looking book.

There is no clear message or trend going forward, and that’s what has left me a bit cold. FOWD needs to be more practical, maybe a workshop only event. But maybe as a UX person, I should stick to my own scene?

My buddy Kai did his superb doodle notes again, so check them out:

*Update* – Mark’s talk can be listened to here.

There are more coming later this week apparently. There was one major usability problem – so I grabbed the Flip to film Kai booking his ticket.

But hey, 350 twitterers have managed it thus far so maybe I’m just being picky.

Here’s the result. Kai says sorry for swearing:

Buying a Twestival ticket – usability fail from Simon Doggett on Vimeo.

See you at the party folks

Would love to know your thoughts on it fundraisey-types x

Last November, I switched from PC to Mac.

Violent MSFT dissent. XP no more. So long, spyware. Etcetera.

Best. Day. Ever.

Launch Day

After a few months of consistent and dedicated whinging, I’d managed to persuade my tech lead that I needed a MacBook Pro to edit video on (and you can see the eventual results). We had plans to make videos to help explain concepts that had thus far been explained by unfriendly, bank statement-esque tables. This is how it turned out:

Justgiving Fees – Explained in Video! from Justgiving on Vimeo.

A month previously we’d been at FOWA ’07, and I remember a different tech lead remarking at just how many Mac laptops were on such wanton display. I think his words were something along the lines of:

Why are there so many fucking macs in here? They’re shit!

Now at this point, it would be dishonest of me to not mention I really wished I had one. Kai and I were idly sipping (Adobe) beer and had a chat with a guy from the Czech Republic who was an agency CEO. I don’t recall the name of the company but he was suitably clad in black and denim. He was speedily tippy-tapping away on a pristine white MacBook. So we asked him why he had a Mac over a PC. He said:

Well. It just works, you know? I open it. It turns on. I can do my work. I send email. I know the battery won’t run out after thirty minutes. I know where everything is. It just feels right, man.

This was the discussion that tipped me over the edge. I had to procure one. It would be life-changing. My workflow would be transformed. I was a Pre-Hardware Fanboy.

So a few weeks later, freshly hungover on a crisp Friday morning, ignoring the behest of the current sysadmin (dude, if you get a Mac, I’m not letting you on the network) we bundled into a black cab and went to the Regent Street Apple Store. The house where dreams come true. The cathedral of chrome. The creative’s temple.

I scampered throughout the store like an over-caffeinated child in a Toys’R'Us. I chose my MBP, I rifled through the accessories, grabbed iWork AND MSOffice, bought a ridiculous bag to put it in, and had the whole lot walloped onto somebody else’s credit card. To those of you who have shared that experience, it’s a special one isn’t it?

We then quickly caught a cab back to base so I could start tinkering.

And this is how it is meant to be. The pure Apple retail experience. I know it sounds weird and simperingly geeky but I’ve since shared other people’s Mac-buying experience and it was perfect. The Apple dude was nice. The shop wasn’t too crazy. The smiles of the store rep, knowing they’ve got another convert.

Now at this juncture, it’s worth making a quick cultural point.

I work for an extremely Microsoft-biased organisation. MSFT is legend around here. We are Windows. I have colleagues who own Microsoft watches, and who think Vista is actually good, and that Windows Media Player is great and Sharepoint is usable and all kinds of other Redmond-related insanity.

Me, I’m an Xbox 360 fan and that’s about as far as it goes.

So the arrival of an Apple computer into such a hostile environment was marked by a combination of apathy, mild derision and claims that it would ‘never be able to get on the network’. Which it did. Really easily.

‘Atheist Bus’ has dominated my working day since launch on tuesday morning. We’re in the enviable hotseat where we can see where all the traffic is coming from, with our all our awesome dashboards of win. Here’s a couple of interesting tidbits I thought were worth sharing:

• BBC News is still the biggest referrer. Although they’ve now taken down the original link, since according to their jolly editorial team, it’s an advert. Yeah. OK.
• Google is next. Big G. No surprise there.
• Facebook is third. Also, not surprising. Facebook generates a huge percentage of mainstream social media, despite the cool kids trying to hate on it.
• A couple of blogs have produced quite an insane amount of traffic. We’ll cover those in more detail on the JG blog tomorrow.
• Quite a number of people have donated more than once.
• The helpdesk dudes have had to edit offensive comments all day, which is rare for our site.
• Nobody has fire-bombed the office yet.
• The new shiny expensive servers haven’t croaked.

I’m most looking forward to seeing what the digg effect looks like tomorrow.

More to come folks. I’m off to do a Quarry show in Kingston.

Glossy screen or not.

My current machine is 11 months old now. It’s kind of upsetting just how much the basic spec has moved on in that time.

Why can’t I trade in my not-that-old-MBP for a new shiny one, and just pay a few hundred quid to deal with the depreciation and upgrade kerfuffle?

I can understand the economics behind Apple wanting everyone to just buy a new machine (at least once a year, looking at the release intervals), but it’s not a great end-user experience.

Of course I only whinge now because I know there’s more chance of me building my own laptop than convincing the aforementioned sysadmin to buy me a new shiny ’08 MBP.

Sigh.