Chip’s the CEO of a boutique hotel chain in the US, which is the real world version of what we were fictionally designing for at UX Intensive a few weeks ago.

Some lovely insights into hospitality experience and empowering employees in a great talk from last year’s GEL conference in New York.

I’m an iPhone.

I’m outside in the fresh air.

It’s raining, because it’s autumn and I’m in the UK.

Where it rains. Quite alot.

Especially in October.

Actually, scratch that, for most of the year.

I was designed in California where it only rains about twice a year. Look how dry it is there!

Me and Ma in the Panamints, CA

I am useless when I’m wet.

Touchscreens and water don’t play nice together.