While I’m still in a post Berlin haze, lo and behold, Mark Hurst and the folks at Good Experience have come up with a great video by Chip Conley. Chip’s the CEO of a boutique hotel chain in the US, which is the real world version of what we were fictionally designing for at UX Intensive a few weeks ago. Some lovely insights into hospitality experience and empowering employees in a great talk from last year’s GEL conference in New York.