Chip’s the CEO of a boutique hotel chain in the US, which is the real world version of what we were fictionally designing for at UX Intensive a few weeks ago.

Some lovely insights into hospitality experience and empowering employees in a great talk from last year’s GEL conference in New York.

I’m sure many folks bought one, like I did, to tide over until the inevitable release of the iPhone 3G. I think we had a rocky nine months together. Residual value dropped pretty quickly. The cost-per-use ratio was not particularly great. The back scratched up quicker than anything, ever.

Since getting StormTrooperPhone (my white 3G), there’s been one small and unaddressed annoyance. And it’s the Video app.

On the Touch, Video is handled by it’s very own application. It’s great for finding all your content in one place.

The real-world use is something like:

• listen to an album for a bit
• start watching a podcast when you’re on the tube
• go back to the album you were listening to when you change stations
• start watching podcast again from where you left off
• rinse and repeat

Trouble is, the 3G has totally hampered this workflow. The video app is tucked away in the recesses of the whole iPod app. So you can’t pause music to watch video. This annoys me every day since the media integration of the two has gone backwards.

Now it works like this:

• create awesome playlist with Genius
• find a few minutes to watch Mahalo Daily
• watch it
• try to go back to playlist. It’s gone.
• weep

I just want my Video app back.